All About Me Salon + Day Spa Policies
Arrival Time
We ask that you arrive 15 minutes before your scheduled appointment time, however, if a late arrival is unavoidable, please call to notify our receptionist when possible. Arriving late may limit the time for your treatment, as we must complete your service by the designated end-time in order to appropriately accommodate the next guest. For additional information about spa etiquette and what to expect, please check with our receptionist.
Cancellation Policy
In order to provide the best possible scheduling options to our guests, we do require 48 hr notice should you need to cancel or reschedule your visit. We understand that emergencies happen, meetings run over and traffic can be unexpected. The sooner you communicate this to our front desk, the better we can adjust your appointment accordingly.
Repeat last minute cancellations &/or No Shows, will result in "Day of" appointments only. All of our service providers are commission employees and do not earn an hourly rate. Therefore, when a guest cancels last minute &/or No Shows an appointment, not only does that effect their schedule for the day, they may not be able to reach out to someone on their cancellation list in time to fill that spot.
Any Client who No Shows their first appointment with a service provider will be put on day of appointment automatically.
Service Re-do's & Retail Returns
We strive to offer our guests the highest level of guest satisfaction. If you are having challenges wtih your cut/color or result of other service, please let us know within 7 days of your visit, and we will happily correct the issue.
Should you make a retail purchase that you are unsatisfied with, we will accept retail exchanges at full credit within 14 days from initial purchase.
Please call or email the front desk if either of these are current issues.
Dontations
All About Me strives to help other local businesses, schools etc with fundraisers and charity events. As you can imagine we receive multiple donation requests every week. We wish we could help everyone, but we are a small business ourselves so giving back to our loyal clients & community who support us is our top priority.
Gratuities
Our staff is dedicated to creating a memorable salon experience. Gratuities for these efforts are greatly appreciated and can be either given directly to the staff member, or the front desk.
Gratuity cannot be added to Credit Cards or Checks.
We have an ATM in the salon and we will happily make change if you need it.
Payment
We accept all major credit cards, checks & cash. As well as salon
Gift Cards.
**Please check before using Visa/Mastercard style Gift Cards, most charge a fee at businesses like Salons & Restaurants if not used in full. We are not responsible for these fees & they cannot be refunded.
Gift Cards & Gift Certificates
Gift Cards are non refundable. Gift Cards can be purchased at the link, over the phone, or in person. At the moment we are unable to print after purchase. An actual gift card will be mailed directly to the recipient or purchaser during regular business hours.
Promotional Gift Certificates hold NO CASH VALUE & will have an experation date clearly displayed on certificate. For marketing purposes, we cannot accept an expired Gift Certificate as payment. These are typically for Fundraisers/Charity events as well as special holiday Gift Card promotions.
Check out our Promotions Page and sign up for our email for more information on our Gift Certificate Promotions! (psssst... They're typically during Christmas and Mothers Day)
Regarding DevaCurl Haircuts
The Devacut is best on fresh, dry curls so your stylist will need to see your curls de-tangled, defined and falling naturally. The morning of your appointment we need you to wash, de-tangle and style your hair with product so that your curls are defined when you come in. If you have kinkier curls (natural hair) we need you to come in with a “wash and go” (finger style) so that your stylist can accurately assess your shrinkage. Do not pull your hair up in a ponytail, braid, bun, clips, or wear a hat.
Treatment Selection
A full menu of treatment offerings is listed on our web site. If you feel you would like assistance in choosing a service, we recommend calling the salon directly and speaking to one of our knowledgeable staff members. A discussion with our reception staff can often help you decide between specific types of treatment offerings. Consultation appointments are also available and are complimentary.
Personal Preferences
Whether it is the room temperature or the level of massage pressure, please communicate your preferences with any member of our staff so that he or she can make your time with us a special experience.